Shipping and fulfillment
What is the fulfillment process?
When we get an order in, a small team of dedicated people prints each design on clothing for every individual customer, packs and ships them.
Where do you ship to?
This team is based in the US and currently only ships to the US.
How long does shipping take?
- Fulfillment takes: 1-2 days
- Shipping takes: 2-5 days
In all, you can expect your order to arrive at your door within 3-7 days.
Can I track my order?
Yes, you can track your order on our dedicated tracking page.
Payment methods
We accept all major credit/debit cards (including VISA, MasterCard, Amex, Diners, Discover) and PayPal.
Returns
For what reasons can I return my order?
As we custom print each design for you, it means we can only except full refunds on items that are defective, ruined or wrong.
What if I don’t buy the right size?
Don’t forget that to help you choose the right size, we provide precise clothing measurements under our ‘sizing guide’ section. Use these measurements to ensure you’ve got the right size for you.
How do I request a refund/exchange on an incorrect order?
If you find that this applies to you, just drop us a quick email at contact@xobishion.com within 50 days of your purchase. Include the following information:
- First and last name
- Order number
- Whether you would like a refund or exchange
- Your reason for returning
- Photo of faulty or wrong item (if applicable)
- Any additional details
Where do I send items back to?
As your order is custom made, there’s no need to send it back, and you’ll get a free replacement on us.
How long with a refund take?
The money will be back on your card within 10 days.
Cancelling an order
Orders are processed within 24 hours; once this process begins an order cannot be cancelled. If you no longer want a product that is in transit, please wait for its arrival and request a refund.
