We want to hear from you
Get in touch with us using the form with any questions you have. But be sure to check out our support page first, in case you find the answer you need there.
Frequently Asked Questions
Shipping times vary depending on where you are in the world. We successfully deliver packages within these timeframes to each country:
UK: 7 – 14 days
US: 12 – 18 days
Canada: 12 – 15 days
Australia: 7 – 15 days
Rest of Europe: 8 – 15 days
Rest of world: 7 – 20 days
If your item is in a saleable condition in accordance with our return policy, you can easily send it back to us.
Simply email us at email us at [email protected] with the following information:
- First and last name
- Order number
- Whether you would like a refund or exchange
- Your reason for returning
- Photo of faulty or wrong item (if applicable)
- Any additional details
A tracking number will be sent to you in the email confirming your order has been shipped. Enter it on our tacking page here.
If you still have any concerns at all about where your order is, do not hesitate to contact us.
Unfortunately, we are unable to determine what customs charges may be applied to overseas shipments. All customs charges are applied at the discretion of the carrier and local laws. For more in depth information, we suggest contacting your local customs office. If there are any charges, it will be payable by the customer and is not covered by Xobishion.
We routinely publish promo codes on the site and send exclusive offers to those signed up to our email list. Here’s how to use one…
- Copy the code (or scribble it down)
- Paste or enter the code at the payment stage
- Click ‘Apply Coupon’
- Voilà! You’re done!